Scenario: Spa booking integration

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Feature deprecation: For more information, see Deprecation: Webhooks.
Review a business scenario to understand how the integration components work together.

Webhooks video

This video explains how to use webhooks to integrate with a third-party resort management system.

Stage 1: Visitor books a hotel room

GPE spa booking stage 1 diagram.png

Stage 2: Genesys Predictive Engagement matches visitor to a campaign and segment

GPE spa booking stage 2 diagram.png

Stage 3: Webhook sends visitor data to a resort management system

GPE spa booking stage 3 diagram.png