Prepare a Genesys Cloud integration for use with a Genesys Predictive Engagement webhook

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Feature deprecation: For more information, see Deprecation: Webhooks.
Learn how to prepare a Genesys Cloud integration for use with a Genesys Predictive Engagement integration.

Prerequisites

Configure a Genesys Cloud integration

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Before you configure a webhook in Genesys Predictive Engagement, install and configure an integration in Genesys Cloud.

You can use any type of existing Genesys Cloud integration with a Genesys Predictive Engagement webhook, including the Genesys Cloud Data Actions integration.

Important
After you install your configuration, you must also select and configure the unlocked data action to use.
When you install a Genesys Cloud integration, it has an active status. The integration must remain active for a Genesys Predictive Engagement webhook to use it. To verify the status, check the setting of the Status toggle on the main Integrations page.

Configure a Genesys Cloud data action

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Important
You can use any unlocked data action with a Genesys Predictive Engagement webhook.
  • If you add a new data action, do not select the HIPAA/Secure Data checkbox.
  • If you reuse an existing data action, ensure that it's unlocked.
  • After you publish the data action, you cannot change its lock setting.
  1. Add or select the unlocked data action to use with the integration.
  2. Associate the data action with your integration and configure it. The configuration options for the data action are specific to the data action itself. For more information about possible configuration options, see Data actions on the About Integrations page.
  3. Save and publish your data actions.
Tip
Your Genesys Cloud organization can have 15 requests per second per data action. If you anticipate a higher volume of requests, contact Professional Services.