Prepare a PureCloud integration for use with an Altocloud webhook

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This topic is part of the manual Altocloud Administrator's Guide for version Current of Altocloud.

Learn how to prepare a PureCloud integration for use with an Altocloud integration.

Prerequisites

Configure a PureCloud integration

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Before you configure a webhook in Altocloud, install and configure an integration in PureCloud.

You can use any type of existing PureCloud integration with an Altocloud webhook.

Important
  • You can use any type of PureCloud integration. This includes, but is not limited to, the PureCloud Data Actions integration.
  • After you install your configuration, you must also select and configure the unlocked data action to use.
When you first install a PureCloud integration, it is automatically set to the active status. The integration must remain active in order for an Altocloud webhook to use it. To verify this, check the setting of the Status toggle on the main Integrations page.

Configure a PureCloud data action

1

Important
You can use any unlocked data action with an Altocloud webhook.
  • If you add a new data action, do not select the HIPAA/Secure Data checkbox.
  • If you reuse an existing data action, be sure it is unlocked.
  • After the data action is published, you cannot change its lock setting.
  1. Add or select the unlocked data action to use with the integration.
  2. Associate the data action with your integration and configure it. The configuration options for the data action are specific to the data action itself. For more information about possible configuration options, see Data actions on the About Integrations page.
  3. Save and publish your data actions.
Tip
Your PureCloud organization is allowed 15 requests per second per data action. If you anticipate a higher volume of requests than this, contact professional services.