Monitor a webhook's performance

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This topic is part of the manual Altocloud Administrator's Guide for version Current of Altocloud.

Learn how to monitor a webhook's performance


Monitor a webhook's performance

Use the Action Map Performance to monitor your webhook performance. When you create an action map that uses a webhook, the metric names have the following, specific meanings.'

Metric Description
Web Actions Qualified Number of visitors who matched a segment, activity, or outcome score that triggered the action map.
Web Actions Offered Number of times the webhook made a request to the Genesys Cloud integration.
Web Actions Accepted Number of times the the webhook request connected with the third-party product's endpoint.
Web Actions Started Not applicable
Web Actions Engaged Number of time the webhook and Genesys Cloud integration successfully connected with the third-party product.
Web Actions Rejected Number of times Genesys Cloud rejected the webhook's request because the webhook's request was wrong. This can happen because of two possible scenarios:
  • The action map is not providing enough data to the webhook.
  • The action map is firing intensively and exceeding the Genesys Cloud rate limits (more than 15 requests/second). Requests will not be retried once the throttling threshold is exceeded.
Web Actions Errored Number of times the web action request resulted in an error.
Web Actions Timed out Number of times the web action request timed out.