Get started with Predictive Engagement for Genesys Engage Premises
Genesys Engage premises-based customers should complete these initial tasks in order to use Genesys Predictive Engagement.
- Prepare your platform.
- Assign permissions to your users.
- Learn about Genesys Predictive Engagement's tracking capabilities and how to prepare widgets for Genesys Predictive Engagement. Then update your webpages with the Genesys Predictive Engagement tracking snippet.
- Configure Web tracking.
- Create segments
- Create outcomes.
- Build actions.
- Build action maps.
- Use LiveNow to see customer activity on your website.
Prepare your platform
Assign Predictive Engagement permissions
You manage Predictive Engagement permissions in the Genesys Cloud Admin menu under People & Permissions. For information on how to assign these permissions to your users, see Predictive Engagement permissions overview.