Get started with Predictive Engagement for Genesys Cloud

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Genesys Cloud customers should complete these initial tasks in order to use Genesys Predictive Engagement.


  1. Fulfill prerequisites.
  2. Learn about Genesys Predictive Engagement's tracking capabilities and how to prepare widgets for Genesys Predictive Engagement. Then update your webpages with the Genesys Predictive Engagement tracking snippet.
  3. Configure web tracking.
    Initially, configure only the allowed domains. Then use Live Now to verify that Genesys Predictive Engagement is tracking events. After basic tracking works, configure the rest of the web tracking settings.
  4. Create segments.
  5. Create outcomes.
  6. Build actions.
  7. Build action maps.

For more information