From Genesys Documentation
To get started with Altocloud, set up the following things:
- Prepare your platform.
- Update your webpages with the Altocloud tracking snippet.
- Configure settings.
- Design your segments.
- Design your outcomes.
- Design your action maps.
Prepare your platform
For information on how to prepare your platform for Altocloud, see the following links.
- PureEngage Cloud: Agent Setup
- PureEngage Cloud (on-premises): Configuration Guide
- Genesys Workspace Desktop Edition: Deployment Guide