Callbacks for Genesys Engage

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Contents

Feature coming soon!Learn how to configure callbacks for Genesys Predictive Engagement customers using Genesys Engage.

Overview

Genesys Widgets

Stephen Walter

Callback Widgets

Genesys Engage Chat Widget

and built a callback

doesn't have a time picker for

Professional Services piece of work


Standard Engage widget

But customized text (screenshot) through the options

userData: actionMap ID

Reading the data and using.


Before the webchat opens, is the action map used to turn the chat object into a callback

Launching the webchat open command

From a journey map perspective,

It raises a callback request

From the widget to a Lambda function that Stephen has built that calls the Genesys Cloud API.

Lambda function: holds the credentials for Genesys Cloud to create the callback