Callbacks for Genesys Engage
Learn how to configure callbacks for Genesys Predictive Engagement customers using Genesys Engage.
Genesys Engage Chat Widget
and built a callback
doesn't have a time picker for
Professional Services piece of work
Standard Engage widget
But customized text (screenshot) through the options
userData: actionMap ID
Reading the data and using.
Before the webchat opens, is the action map used to turn the chat object into a callback
Launching the webchat open command
From a journey map perspective,
It raises a callback request
From the widget to a Lambda function that Stephen has built that calls the Genesys Cloud API.
Lambda function: holds the credentials for Genesys Cloud to create the callback