Content offers in the Action Library
From Genesys Documentation
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Review the columns in the Action Library that are specific to content offers.
- Configure the following permissions in Genesys Cloud:
- Journey > Action Map > Add , Delete, Edit, and View permissions (to create action maps)
- Journey > Action Template > Add, Delete, Edit, and View permissions (to configure content offers)