Clickstream settings

From Genesys Documentation
Jump to: navigation, search
This topic is part of the manual Altocloud Administrator's Guide for version Current of Altocloud.

Configure how Altocloud tracks your visitors as they move through your website.

About clickstream settings

A clickstream is the path visitors take as they navigate a website. Altocloud analyzes clickstream data to determine when to trigger action maps and in the calculation of outcome scores.

Allowed domains


In the Allowed Domains box, indicate which domains are allowed to send data to Altocloud:

  • Separate multiple domains with a comma.
  • Do not include spaces.

Short Id length


Altocloud assigns each visit a unique number that is based on a lengthy, automatically generated ID. In the Short ID field, indicate the number of digits that Altocloud should use for each visit ID.

You should choose a short ID length that is long enough to be unique among all visitors that are currently active on your website. The more traffic your site gets, the longer your short ID should be. For example: if you always have less than 10,000 visitors at any time, a short ID length of 4 will suffice. If you could have more than 100,000 visitors at any one time, then you should choose a short ID length of 6.

If you find that you need a longer short ID, you can increase the length at any time. Your changes will take effect immediately.
To make it easier for agents and visitors to discuss the visitor's experience on your website, display the short ID on your site, as shown in the image. For more information on how to do this, see ac('api.visit.get', function(visit) {console.log(visit); }); in the Altocloud Developer's Guide .

Exclude URL query parameters


Specify any URL Query Parameters we should ignore. URL query parameters appear near the end of URLs. They can lead to overly-specific tracking data. They can also potentially expose personally identifiable information, which violates GDPR.

Keep URL fragments


Indicate whether Altocloud should use URL fragments to identify web pages. URL fragments appear after a # in a URL. For example in "", #pagename is a URL fragment.

While URL fragments can identify specific webpages, they can also potentially expose personally identifiable information, which violates GDPR. They can also result in an excess amount of tracking data.

Unless you want to track the URL fragments, do not enable this option.

Site search settings


Type the parameter for search terms on your website. For example, if “?term=Sale#search” is appended to the end of your URL when a customer searches for “Sale,” type “term” in this box.