Change an action map's status
From Genesys Documentation
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
Learn how to temporarily prevent an action map from triggering.
Prerequisites
- Configure the following permissions in Genesys Cloud:
- Journey > Action Map > Add, Delete, Edit, and View (to create action maps)
- Journey > Action Target > View (to select a team to handle interactions from the action map)
- Create segments.
- Create outcomes.
Activate/deactivate
When you create an action map, it is active and ready to trigger on your site immediately. The toggle is available when you create or edit an action map.
The toggle is also available on the Action Maps page.
