As of Friday October 16th, access to restricted content on this site now requires you to log in with your Genesys account. If you don't have an account, you can request one at these locations: Request MyPartner Portal Account or Request My Support Account.


From Genesys Documentation
Jump to: navigation, search

Learn how to temporarily prevent an action map from triggering.



When you create an action map, it is automatically activated. This means it is ready to trigger immediately on your site. The switch appears at the bottom of the page when you create or edit an action map.


You can also activate or deactivate an action map from the main Action Maps page:

  1. Click Admin.
  2. Under Altocloud, click Action Maps.
  3. Click the Active button for the action map so it is either On or Off.