As of Friday October 16th, access to restricted content on this site now requires you to log in with your Genesys account. If you don't have an account, you can request one at these locations: Request MyPartner Portal Account or Request My Support Account.
Activate/deactivate
From Genesys Documentation
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
Learn how to temporarily prevent an action map from triggering.
Prerequisites
- Configure the following permissions in Genesys Cloud:
- Journey > Action Map > Add, Delete, Edit, and View (to create action maps)
- Journey > Action Target > View (to select a team to handle interactions from the action map)
- Create segments.
- Create outcomes.
Activate/deactivate
When you create an action map, it is automatically activated. This means it is ready to trigger immediately on your site. The switch appears at the bottom of the page when you create or edit an action map.
You can also activate or deactivate an action map from the main Action Maps page:
- Click Admin.
- Under Altocloud, click Action Maps.
- Click the Active button for the action map so it is either On or Off.
