Learn how to integrate Altocloud with third-party systems using webhooks and Genesys Cloud's integrations.
Learn the purpose of webhooks, review the process of building webhooks, and review a business scenario to understand how webhooks work.
There are several steps involved in building a webhook. Start by building an integration and configuring its data action in Genesys Cloud.
Next, in Altocloud, create a webhook that uses the Genesys Cloud integration. Finally, build an action map that uses the webhook.
Use the Action Map Performance report to monitor webhook performance.
If a webhook is not performing as expected, learn how to address potential problems.