About webhooks

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Learn how to integrate Genesys Predictive Engagement with third-party systems using webhooks and Genesys Cloud's integrations.


Learn the purpose of webhooks, review the process of building webhooks, and review a business scenario to understand how webhooks work.

Prepare Genesys Cloud components

There are several steps involved in building a webhook. Start by building an integration and configuring its data action in Genesys Cloud.

Prepare Predictive Engagement components

Next, in Predictive Engagement, create a webhook that uses the Genesys Cloud integration. Finally, build an action map that uses the webhook.

Monitor a webhook

Use the Action Map Performance report to monitor webhook performance.


If a webhook is not performing as expected, learn how to address potential problems.