How actions work
From Genesys Documentation
Learn how actions work.
How action maps and actions work together
When actions work
When you select the type of action to use, you specify its activation time and duration.
For more information about when and how an action map uses actions, see Overview of action maps.
ImportantAltocloud offers web actions, such as web chats and content offers, every 10 seconds. Users may experience a delay in receiving these types of offers.