How actions work

From Genesys Documentation
Jump to: navigation, search
This topic is part of the manual Altocloud Administrator's Guide for version Current of Altocloud.

Learn how actions work.

How action maps and actions work together

1

Action maps and actions work together to provide meaningful and timely customer engagement:

  1. A user visits a website that is tracked by Altocloud.
  2. Altocloud monitors the customer's behavior on the website.
  3. Altocloud uses action maps to determine when and how to take action.

When actions work

1

When you select the type of action to use, you specify its activation time and duration.
Important
Altocloud offers web actions, such as web chats and content offers, every 10 seconds. Users may experience a delay in receiving these types of offers.
For more information about when and how an action map uses actions, see Overview of action maps.